Shipping policy
Shipping Policy
Thank you for shopping with us! Please review the details below regarding processing times, shipping options, and delivery.
Order Processing
All orders are processed and dispatched within 72 hours of purchase. Orders are processed on business days (Monday–Friday), excluding public holidays. You'll receive a confirmation email with tracking information once your order ships.
Shipping Options & Rates
- Standard Shipping — 4.95 · Estimated delivery: 5–8 business days
- Express Shipping — $9.95 · Estimated delivery: 2–4 business days
Free Shipping
We offer free standard shipping on all orders over $50 USD. The discount is applied automatically at checkout — no code needed.
Delivery Times
Estimated delivery times are calculated from the date your order ships, not the date it's placed. Please note that these are estimates and not guaranteed; delivery may occasionally be affected by carrier delays, weather, or high-volume periods.
Tracking Your Order
Once your order has shipped, you'll receive an email with a tracking number so you can follow its journey. Please allow up to 24 hours for tracking information to update.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us as soon as possible and we'll do our best to correct it before dispatch.
Lost or Delayed Packages
If your order hasn't arrived within the estimated time frame, please reach out to us and we'll help track it down.
Questions?
If you have any questions about your order or our shipping policy, please contact us at
support@locara.org.